Privacy Notice
At Miracle Theatre, we are committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy Notice explains what information we collect, how we use it, the legal reasons for processing it, who we share it with, how long we keep it and the rights you have over your personal information. This policy applies to new and existing users of Miracle Theatre. If you have any questions about this Privacy Notice or how we use your personal information, please contact us using the details below.
Miracle Theatre is a registered charity (Charity No. 1092029) and a company limited by guarantee (Company No. 1983586).
Address: Unit 3 Jubilee Wharf, Commercial Road, Penryn, Cornwall, TR10 8FG
Email: [email protected] Telephone: 01209 216762
This notice was last updated in September 2026.
To help us keep our records accurate, please tell us if any of your personal information changes during your relationship with us.
What Information We Collect
Depending on how you interact with us, we may collect:
| Contact Information
|
Name / user name / marital status / title / gender
Postal address Email address Telephone number |
| Audience and Booking Information
|
Event (s) attended
Ticket booking information supplied by venues or ticketing partners Audience surveys and feedback Sometimes we may ask for additional information, such as accessibility requirements, relevant health information, or equality monitoring data. Where we collect this information, we will handle it carefully and in line with UK data protection law. |
| Donations and Support
|
Donation history
Gift Aid declarations Communication preferences |
| Participation Information | Information provided when taking part in workshops, projects, training or community activities
Monitoring and evaluation information Access requirements where relevant to participation |
| Photography and Media | Photographs, video or audio recordings taken at performances, events and projects |
| Website Information
|
IP address
Browser type Device information Website usage data Cookie preferences |
How we collect your information
| Information you provide
|
by filling in forms, making a booking or purchase, signing up to our mailing list, applying for a role or opportunity, contacting us by email, phone or post, or otherwise interacting with us. |
| Information collected automatically | we may automatically collect technical information about your device and how you use the site. This may include your IP address, browser type, pages visited and other usage information. We collect this data through cookies and similar technologies. |
| Information from third parties | from trusted service providers, such as payment processors, ticketing platforms, website analytics providers and delivery services. |
| Website analytics | website analytics tools to understand how people use our website, improve its performance and functionality, and provide a better user experience. |
How We Use Your Information
We use personal information to:
| Deliver | performances, projects and events |
| Process | bookings and enquiries |
| Manage | participation in workshops and activities |
| Communicate | with audiences, supporters and partners |
| Process | donations and Gift Aid claims |
| Evaluate | and improve our work |
| Reporting | meeting requirements for funders and partners |
| Keep | our records accurate and up to date |
| Promote | Miracle Theatre and our activities |
| Maintain | the security of our systems and services |
Where possible, reporting to funders and stakeholders uses anonymous or aggregated data.
Our Lawful Bases for Processing
Under UK GDPR, we rely on the following lawful bases:
We process personal information where necessary to:
| Promote | our performances, projects and activities |
| Maintain | relationships with audiences, artists, venues, schools, community groups, donors, funders and partners |
| Improve | our services and understand audience engagement |
| Monitor | and evaluate the impact of our work |
We carefully balance these interests against your rights.
We rely on consent when:
| Sending | marketing communications where consent is required |
| Collecting | certain information from children and young people |
| Using | photographs or recordings where specific consent is appropriate |
You may withdraw consent at any time.
We process information where necessary to:
| Fulfil bookings |
| Deliver projects or workshops |
| Manage services you have requested |
Legal Obligation
We may process information to comply with legal and regulatory requirements, including charity, company, taxation and safeguarding obligations.
Marketing Communications
We may send you information about Miracle Theatre’s productions, events, projects, fundraising activities and opportunities to support our work. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. We do not sell personal information and we do not share personal information with third parties for their marketing purposes.
Photography, Film and Audio
Photography and filming may take place at performances, events, workshops and projects. Where events are being photographed or filmed, we will make this clear wherever reasonably possible. If you have concerns about photography or filming, please speak to a member of staff. Images and recordings may be used:
| On our website |
| On our social media |
| In print publications |
| In press coverage |
| In reports to funders and stakeholders |
| In promotional materials |
Children and Young People
We are committed to safeguarding children and young people. Where personal information is collected as part of youth activities, workshops or projects, we will obtain consent from parents, carers or other appropriate responsible adults when required.
Any information collected will be managed in accordance with our safeguarding and data protection policies.
Who We Share Information With
We may share information, where necessary, with:
| Ticketing providers and venues |
| Funders and partners (usually in anonymised form) |
| Professional advisers including auditors and accountants |
| IT, website and cloud service providers |
| Regulatory, legal or safeguarding authorities where required by law
|
We only share the information necessary and require service providers to protect personal data appropriately.
International Transfers
Some of the digital services we use may process or store information outside the United Kingdom.
When selecting suppliers and digital services, we seek to use reputable organisations that provide appropriate safeguards for personal information and comply with applicable data protection requirements.
Cookies and Website Analytics
We use cookies and analytics tools to understand how visitors use our website and to improve user experience. These tools may collect information such as:
| Pages visited |
| Time spent on pages |
| Device and browser information |
| General location data |
You can manage cookie preferences through your browser settings and any cookie consent tools available on our website. For more information, please see our Cookie Policy.
Third Parties
This website may include links to third-party websites, plugins and applications. We are not responsible for the content, security or privacy practices of these external sites. We encourage you to read their privacy notices before sharing any personal information.
How We Keep Your Information Secure
We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure or alteration. Access to personal information is restricted to staff, freelancers and contractors who require it for legitimate business purposes.
How Long We Keep Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, financial, contractual and operational requirements. Retention periods vary depending on the type of information involved. When information is no longer required, it is securely deleted or anonymised.
Your Rights
Under UK data protection law, you have the right to:
| Be informed | about how your information is used |
| Request access | to the information we hold about you |
| Request correction | of inaccurate information |
| Request deletion | of your information in certain circumstances |
| Request | restriction of processing |
| Object | to processing based on legitimate interests |
| Request | transfer of certain information to another organisation |
| Withdraw | consent where consent is the basis for processing |
To exercise any of these rights, please contact us using the details at the top of this notice.
We aim to respond to requests about your personal information within one month. If a request is complex or we need additional time, we will let you know and keep you informed of our progress.
Complaints
If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve the issue. You also have the right to complain to the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Website: ICO
Telephone: 0303 123 1113
Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in legislation, guidance or the way we operate.
Any significant changes will be published on our website.
Miracle Theatre is committed to respecting your privacy and handling personal information fairly, lawfully and transparently.
Keep up to date with shows, news and opportunities by signing up and giving us a follow.
As a registered charity, your support makes our work possible. Find out how you can help us create more of the shows you love.
Unit 3, Jubilee Wharf
Commercial Road
Penryn
TR10 8FG
Gwariva Miracle yw aluseneth artys hag adhyskans
Miracle Theatre is an arts and education charity
Thank you to our funders
