Frequently Asked Questions

Booking tickets

How do I book tickets for a Miracle Theatre performance?

Visit miracletheatre.co.uk. If a show is currently booking, select the Book Now button at the top of the homepage.

If you have access requirements or need help finding the correct performance, please email [email protected]

Where can I find ticket prices?

Select the performance and venue you would like to attend, then follow the booking link to see the available ticket types and current prices.

Can I book tickets directly through Miracle Theatre?

Yes. You can call the Miracle Theatre box office on 01209 216 762, Monday to Friday.

Some performances are managed by the venue’s own box office, in which case you may redirected to the appropriate booking team.

Why am I being directed to another website to book?

Miracle Theatre tours to many venues across the Southwest. Some venues manage their own ticket sales, so you may be directed to another website to complete your booking.

How will I receive my tickets?

Your tickets will usually be sent to you by email and will include a QR code. You do not need to print them unless you would prefer to. Simply have the QR code ready on your phone when you arrive at the performance.

I haven’t received my booking confirmation. What should I do?

First, check your junk or spam folder. If you still cannot find your confirmation, contact the box office that handled your booking.

If you booked through Miracle Theatre box office, email [email protected]. We can check that your email address is correct and resend your tickets.

Can I change the date or venue of my booking?

In many cases, an exchange may be possible, subject to availability and the terms of the box office that handled your booking.

Please contact the relevant box office as soon as possible. If you booked directly through Miracle Theatre, email [email protected].

Are group bookings available?

Yes we do, for large bookings check for ticket bundles on booking page or contact box office by emailing [email protected]

Do you offer discounted or concession tickets?

Ticket types and concessions may vary between performances and venues. Please check the ticket booking page for the options available.

Can I buy tickets on the day of the performance?

If tickets are still available, you may be able to buy them on the day. We recommend booking in advance, as performances can sell out.

Are tickets available on the door?

Tickets may be available on the door, subject to availability and the venue’s arrangements. We recommend booking in advance, as performances can sell out.

Box office enquiries

When should I contact the box office?

Please contact the box office if you:

Which box office should I contact?

Please contact the box office that processed your booking. Its details should appear in your confirmation email or on your ticket.

If you are unsure, contact Miracle Theatre at [email protected], and we will do our best to help.

How can I find the contact details for my venue’s box office?

The venue’s contact details can usually be found on its information or booking page and in your booking confirmation email.

Who should I contact if I have a problem with my booking?

Contact the box office that processed your booking. If you booked directly through Miracle Theatre, email [email protected].

Can Miracle Theatre’s team access or change my booking?

If you booked directly through Miracle Theatre, we should be able to access your booking and advise you about the available options.

If the venue or another ticketing provider processed your booking, you may need to contact that organisation directly.

What information should I have ready when contacting the box office?

If possible, please have the following information ready:

Cancellations and changes

What happens if a performance is cancelled?

We will contact ticket holders as soon as possible and explain the available options. Depending on the circumstances, these may include transferring your tickets, receiving credit or requesting a refund.

How will I find out if a performance has been cancelled?

We will contact ticket holders using the details supplied when booking, usually by email. For urgent or last-minute updates, we may also post information on our website and social media channels.

What happens if bad weather affects an outdoor performance?

Outdoor performances usually continue in light or changeable weather. If conditions become unsafe, the performance may be delayed, paused or cancelled.

Please check your email and Miracle Theatre’s website and social media channels for updates before travelling.

Will a performance continue if it rains?

Usually, yes—our outdoor performances are designed to continue in typical British summer weather. Please dress appropriately and bring waterproof clothing.

A performance will only be paused or cancelled if conditions make it unsafe to continue.

What happens if the date, time or venue changes?

We will contact ticket holders as soon as possible using the details provided when booking. We will explain the change and any options available to you.

Should I contact the venue before travelling?

You do not normally need to contact the venue. However, if severe weather or another disruption is expected, please check your email, the venue’s information and Miracle Theatre’s website or social media before setting off.

What happens if I can no longer attend?

Tickets are non-refundable unless a performance is cancelled. However, an exchange or credit may be possible in some circumstances and subject to availability.

Please contact the box office that processed your booking as soon as you can.

Refunds

Can I get a refund for my tickets?

Tickets are non-refundable unless the performance is cancelled or there are exceptional circumstances.

Policies may vary between venues. If you booked directly through Miracle Theatre, we will do our best to offer an alternative performance.

How do I request a refund?

Please contact the box office that processed your booking.

For bookings made directly through Miracle Theatre, email [email protected].

Who is responsible for issuing my refund?

Refunds are handled by the box office or ticketing provider that processed your payment. You should find its details in your booking confirmation or on your ticket.

Will booking fees be refunded?

Booking fees are non-refundable. If you made a donation to Miracle Theatre when booking, this not automatically refunded.

Can I receive credit or an exchange instead of a refund?

Where possible, we will do our best to move your booking to another performance or offer credit. This is subject to availability and the policy of the box office that processed your booking.

What happens to my tickets if a performance is rescheduled?

We will contact you as soon as possible by email. Your original tickets may remain valid for the new date, or you may be offered the option to attend another performance, receive credit or request a refund.

Attending a performance

What time should I arrive?

For most summer tour performances, the venue opens approximately one hour before the show begins.

Please check your booking confirmation and the venue information for the exact opening and performance times.

What should I bring to an outdoor performance?

Each venue is different. Before attending, please check the venue information linked from the booking page and your confirmation email.

You may wish to bring warm layers, waterproof clothing, suitable footwear and—where permitted—a chair or picnic blanket.

Can I bring my own chair or picnic?

We perform in a wide variety of locations, including gardens, castles, amphitheatres and village halls. Each venue has its own arrangements, so please check the venue information provided before booking and in your confirmation email.

Can I bring food and drink?

Food and drink policies vary because of venue facilities and licensing requirements. Please check the information for your chosen venue before attending.

How long does the performance last?

The approximate running time can be found on the show page or ticket-booking page.

Is there an interval?

Yes. Miracle Theatre performances usually include an interval.

Are Miracle Theatre’s shows suitable for children?

We aim to create shows with something for everyone. Suitability will depend on the individual child and is ultimately at the parent or guardian’s discretion.

If your child is particularly sensitive to loud sounds, themes or language, please contact the box office for more information before booking.

Is there a recommended age for the performance?

Our general guidance is ages 7 and over, although recommendations may vary between shows. Please check the individual show page for specific guidance.

Can I bring a baby?

Babies are welcome. We kindly ask that you choose a place where you can step away easily if your baby becomes unsettled, helping everyone to enjoy the performance.

Can I bring my dog?

This depends on the venue, most venues accept assistance dogs but arrangements can vary. Please email [email protected] in advance so that we can confirm the facilities at your chosen venue and help you plan your visit.

What happens if I arrive late?

We understand that delays happen. A member of the front-of-house team will help you check in and find a suitable place to settle, although entry may need to wait for an appropriate point in the performance.

Can I take photographs or make recordings during the show?

You are welcome to take photographs, but please do so discreetly and avoid using flash. Video and audio recording are not permitted.

If you share your photos on social media, don’t forget to tag @miracletheatre.

Access and additional needs

How can I find out about accessibility at a venue?

Accessibility information is provided in the venue details on our website. A link is available before you book and in your booking confirmation.

If you would like to discuss your individual requirements, email [email protected]

Are accessible performances available?

We want our performances to be as welcoming and accessible as possible. Depending on the production and venue, support may include:

Facilities vary between venues, so please check the venue information or contact the box office before booking.

Can I reserve space for a wheelchair?

Yes. Please email [email protected] and we will work with the front-of-house team to reserve a suitable space.

Are assistance dogs welcome?

Assistance dogs are welcome at most venues, but arrangements can vary. Please call the box office in advance so that we can confirm the facilities at your chosen venue and help you plan your visit.

Who should I contact to discuss my access requirements?

Please call the Miracle Theatre [email protected]. We will be happy to discuss your requirements and help you prepare for your visit.

Do you offer free or discounted tickets for companions or carers?

Yes. We offer a free ticket for a companion or carer when required. Please contact the box office if you need help arranging this.

Venues and touring

Where does Miracle Theatre perform?

Miracle Theatre is a touring theatre company. We pop up in venues and communities across the South West – sometimes for one performance and sometimes for a longer run.

You can find details of our current and upcoming tours on our website.

How can I find a performance near me?

Visit miracletheatre.co.uk to explore current productions, venues and performance dates.

Does Miracle Theatre perform indoors as well as outdoors?

Yes. We perform in many different indoor and outdoor spaces. Full details for each location can be found on our website.

How are the venues on the tour selected?

Over more than four decades, we have built strong relationships with venues and local promoters across the South West. We are also always looking for new places to visit and new audiences to meet.

Can Miracle Theatre bring a show to my venue or community?

We would love to hear from you. To discuss bringing Miracle Theatre to your venue or community, email [email protected].

FIND OUT MORE

Staying up to date

How can I find out about Miracle Theatre’s next show?

Sign up for our newsletter or follow @miracletheatre on social media to hear about new productions, tour dates and ticket releases.

Where can I see upcoming tour dates?

Upcoming dates are published on our website and shared through our newsletter, social media channels and printed posters.

How do I join the Miracle Theatre mailing list?

Join our mailing list here

Where can I follow Miracle Theatre on social media?

You can follow us on:

Instagram @miracletheatre

Facebook @miracletheatre

LinkedIn @miracle-theatre-trust

When are new shows and tour dates usually announced?

New shows and tour dates are usually announced around eight weeks before the production begins. Subscribe to our newsletter to be among the first to hear the news.

How can I hear when tickets go on sale?

Our newsletter is usually the first place we announce that tickets are on sale. You can also follow us on social media for updates.

About Miracle Theatre

What is Miracle Theatre?

Miracle Theatre is Cornwall’s longest-established touring theatre company. We create distinctive and entertaining performances for audiences across the South West and beyond.

Is Miracle Theatre a charity?

Yes. Miracle Theatre is an arts and education charity. Registered Charity No. 1092029

Where is Miracle Theatre based?

Our offices are in Penryn, near Falmouth, but we tour throughout the South West – from Dorset to the Isles of Scilly.

How long has Miracle Theatre been creating shows?

Miracle Theatre has been creating and touring shows since 1979.

How is Miracle Theatre funded?

Our work is supported by Arts Council England and Cornwall Council, alongside income from ticket sales, partnerships and donations.

How can I support Miracle Theatre?

You can support us by:

Can I make a donation?

Yes. https://givealittle.co/c/miracletheatre

Are there opportunities to volunteer?

Yes. We have a wonderful team of volunteers who help with many aspects of our tours, particularly front of house.

Visit our volunteer portal to see current opportunities and find out how to get involved: [add volunteer portal link].

How can artists or performers work with Miracle Theatre?

Visit the Work With Us page on our website and complete the enquiry form. You can also take part in our workshops and follow our channels for news about future opportunities and productions.

Does Miracle Theatre offer workshops or educational activities?

Yes. We run a range of programmes throughout the year for professionals, children and young people, including our Small Miracles activities.

Visit our website for details of current opportunities.

Contacting us

How can I contact Miracle Theatre?

Call 01209 216 762 or email [email protected].

Who should I contact about an existing ticket booking?

Email [email protected] or call 01209 216 762, Monday to Friday.

If we cannot answer immediately, please leave a message with your name, contact details and booking information. We will get back to you as soon as possible.

Who should I contact about press, partnerships or general enquiries?

For general, press or partnership enquiries, email [email protected].

You can also find information about business partnerships on our website: https://miracletheatre.co.uk/buisness-partnerships/

How long will it take to receive a reply?

We do our best to respond as quickly as possible. Our box office is staffed Monday to Friday, so enquiries received during the weekend may take a little longer to answer.